All Systems Operational

Uptime over the past 90 days. View historical uptime.
🎩 SchemeServe ? Operational
90 days ago
100.0 % uptime
Today
💬 Quotation journey Operational
🔗 SchemeServe API Operational
🔗 Legacy API Operational
🗃️ Batch Renewals Operational
📈 Reports Operational
☎️ Obsessive Support™️ Phone Operational
🎟️ Obsessive Support™️ Ticket Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SchemeServe
Fetching
Sep 15, 2025
Update to SchemeServe front end
Postmortem - Read details
Sep 15, 13:23 BST
Completed - An update to front end interfaces has been released to the live environment
Sep 15, 13:21 BST
Update to SchemeServe Application
Postmortem - Read details
Sep 15, 10:05 BST
Completed - An update to the SchemeServe Application has been released
Sep 15, 10:05 BST
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Update to SchemeServe front end
Completed - An update to front end interfaces has been released to the live environment
Sep 12, 15:39 BST
Update to SchemeServe front end
Completed - An update to front end interfaces has been released to the live environment
Sep 12, 15:30 BST
Update to TemplateTransformApi
Postmortem - Read details
Sep 12, 11:45 BST
Completed - An update to the TemplateTransformApi has been released
Sep 12, 11:40 BST
Update to UsersApi
Postmortem - Read details
Sep 12, 11:46 BST
Completed - An update to the UsersApi has been released
Sep 12, 11:39 BST
Update to TranslationsApi
Postmortem - Read details
Sep 12, 11:45 BST
Completed - An update to the TranslationsApi has been released
Sep 12, 11:39 BST
Update to TagsApi
Postmortem - Read details
Sep 12, 11:45 BST
Completed - An update to the TagsApi has been released
Sep 12, 11:39 BST
Update to ReportsApi
Postmortem - Read details
Sep 12, 11:44 BST
Completed - An update to the ReportsApi has been released
Sep 12, 11:39 BST
Update to SmsApi
Postmortem - Read details
Sep 12, 11:44 BST
Completed - An update to the SmsApi has been released
Sep 12, 11:39 BST
Update to StatsApi
Postmortem - Read details
Sep 12, 11:45 BST
Completed - An update to the StatsApi has been released
Sep 12, 11:39 BST
Update to SitesApi
Postmortem - Read details
Sep 12, 11:44 BST
Completed - An update to the SitesApi has been released
Sep 12, 11:38 BST
Update to ScheduledTasksApi
Postmortem - Read details
Sep 12, 11:44 BST
Completed - An update to the ScheduledTasksApi has been released
Sep 12, 11:38 BST
Update to HtmlToPdfApi
Postmortem - Read details
Sep 12, 11:34 BST
Completed - An update to the HtmlToPdfApi has been released
Sep 12, 11:32 BST
Update to EmailsApi
Postmortem - Read details
Sep 12, 11:33 BST
Completed - An update to the EmailsApi has been released
Sep 12, 11:31 BST
Update to IntegrationsApi
Postmortem - Read details
Sep 12, 11:33 BST
Completed - An update to the IntegrationsApi has been released
Sep 12, 11:28 BST
Update to InsurersApi
Postmortem - Read details
Sep 12, 11:33 BST
Completed - An update to the InsurersApi has been released
Sep 12, 11:28 BST
Update to OpenApiCombinerApi
Postmortem - Read details
Sep 12, 11:34 BST
Completed - An update to the OpenApiCombinerApi has been released
Sep 12, 11:28 BST
Update to ImportsApi
Postmortem - Read details
Sep 12, 11:33 BST
Completed - An update to the ImportsApi has been released
Sep 12, 11:28 BST
Update to FileTransferApi
Postmortem - Read details
Sep 12, 11:33 BST
Completed - An update to the FileTransferApi has been released
Sep 12, 11:28 BST
Update to DocumentsApi
Postmortem - Read details
Sep 12, 11:32 BST
Completed - An update to the DocumentsApi has been released
Sep 12, 11:28 BST
Update to ClientsApi
Postmortem - Read details
Sep 12, 11:32 BST
Completed - An update to the ClientsApi has been released
Sep 12, 11:27 BST
Update to ClaimsApi
Postmortem - Read details
Sep 12, 11:32 BST
Completed - An update to the ClaimsApi has been released
Sep 12, 11:27 BST
Update to CasesApi
Postmortem - Read details
Sep 12, 11:32 BST
Completed - An update to the CasesApi has been released
Sep 12, 11:27 BST
Update to AgentsApi
Postmortem - Read details
Sep 12, 11:31 BST
Completed - An update to the AgentsApi has been released
Sep 12, 11:27 BST
Update to BillingApi
Postmortem - Read details
Sep 12, 11:32 BST
Completed - An update to the BillingApi has been released
Sep 12, 11:27 BST
Update to LogsApi
Postmortem - Read details
Sep 12, 11:34 BST
Completed - An update to the LogsApi has been released
Sep 12, 11:21 BST
Update to SchemesApi
Postmortem - Read details
Sep 12, 10:46 BST
Completed - An update to the SchemesApi has been released
Sep 12, 10:43 BST
Update to RatesApi
Postmortem - Read details
Sep 12, 10:45 BST
Completed - An update to the RatesApi has been released
Sep 12, 10:43 BST
Update to AutomationsApi
Postmortem - Read details
Sep 12, 10:45 BST
Completed - An update to the AutomationsApi has been released
Sep 12, 10:42 BST
Update to XeroApi
Postmortem - Read details
Sep 12, 10:44 BST
Completed - An update to the XeroApi has been released
Sep 12, 10:41 BST
Update to PaymentsApi
Postmortem - Read details
Sep 12, 10:44 BST
Completed - An update to the PaymentsApi has been released
Sep 12, 10:41 BST
Update to AgentStatementsApi
Postmortem - Read details
Sep 12, 10:43 BST
Completed - An update to the AgentStatementsApi has been released
Sep 12, 10:41 BST
Update to OpenBankingApi
Postmortem - Read details
Sep 12, 10:43 BST
Completed - An update to the OpenBankingApi has been released
Sep 12, 10:41 BST
Update to BankAccountsApi
Postmortem - Read details
Sep 12, 10:43 BST
Completed - An update to the BankAccountsApi has been released
Sep 12, 10:41 BST
Update to HiscoxApi
Postmortem - Read details
Sep 12, 10:43 BST
Completed - An update to the HiscoxApi has been released
Sep 12, 10:41 BST
Update to AuthApi
Postmortem - Read details
Sep 12, 10:39 BST
Completed - An update to the AuthApi has been released
Sep 12, 10:36 BST
Sep 11, 2025
Update to AccountingApi
Postmortem - Read details
Sep 11, 10:25 BST
Completed - An update to the AccountingApi has been released
Sep 11, 10:23 BST
Sep 10, 2025
Beta environment access issues
Resolved - This incident has been resolved.
Sep 10, 09:43 BST
Investigating - We are currently investigating timeouts when accessing our beta and dev environments. Thanks you for your patience while we look into this.
Sep 9, 17:40 BST
Sep 9, 2025
Update to AccountingApi
Postmortem - Read details
Sep 9, 13:47 BST
Completed - An update to the AccountingApi has been released
Sep 9, 13:45 BST
Sep 8, 2025
Update to SchemeServe front end
Postmortem - Read details
Sep 9, 09:03 BST
Completed - An update to front end interfaces has been released to the live environment
Sep 8, 17:34 BST
Update to SchemeServe Application
Postmortem - Read details
Sep 9, 09:04 BST
Completed - An update to the SchemeServe Application has been released
Sep 8, 17:29 BST
Update to AccountingApi
Postmortem - Read details
Sep 8, 14:11 BST
Completed - An update to the AccountingApi has been released
Sep 8, 14:01 BST
Update to IntegrationsApi
Postmortem - Read details
Sep 8, 09:28 BST
Completed - An update to the IntegrationsApi has been released
Sep 8, 09:25 BST
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Update to SchemeServe Application
Postmortem - Read details
Sep 5, 13:29 BST
Completed - An update to the SchemeServe Application has been released
Sep 5, 13:28 BST
Update to ReportsApi
Postmortem - Read details
Sep 5, 13:28 BST
Completed - An update to the ReportsApi has been released
Sep 5, 13:28 BST
Update to SchemeServe Application
Postmortem - Read details
Sep 5, 10:20 BST
Completed - An update to the SchemeServe Application has been released
Sep 5, 10:19 BST
Update to ReportsApi
Postmortem - Read details
Sep 5, 10:17 BST
Completed - An update to the ReportsApi has been released
Sep 5, 10:16 BST
Sep 4, 2025
Planned Maintenance: Outbound Gateway Upgrade
Postmortem - Read details
Sep 4, 22:09 BST
Completed - The scheduled maintenance has been completed.
Sep 4, 22:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 22:00 BST
Scheduled - As part of Microsoft Azure’s retirement of Basic SKU public IP addresses, we will be upgrading the outbound gateway for the SchemeServe application. This work has been fully tested in development and in a comparable live environment, where the upgrade completed in under one minute with no loss of connectivity. While we do not anticipate disruption, there is a small possibility that some outbound services (such as SagePay, DVLA lookups, etc.) may experience a brief interruption during the upgrade window.
Sep 4, 14:23 BST
Update to ReportsApi
Postmortem - Read details
Sep 4, 13:51 BST
Completed - An update to the ReportsApi has been released
Sep 4, 13:51 BST
Update to SchemeServe Application
Postmortem - Read details
Sep 4, 13:51 BST
Completed - An update to the SchemeServe Application has been released
Sep 4, 13:50 BST
Sep 3, 2025

No incidents reported.

Sep 2, 2025
Update to AuthApi
Postmortem - Read details
Sep 2, 13:46 BST
Completed - An update to the AuthApi has been released
Sep 2, 13:44 BST
Sep 1, 2025
Update to AgentStatementsApi
Postmortem - Read details
Sep 1, 13:34 BST
Completed - An update to the AgentStatementsApi has been released
Sep 1, 12:57 BST
Update to SchemeServe front end
Postmortem - Read details
Sep 1, 09:33 BST
Completed - An update to front end interfaces has been released to the live environment
Sep 1, 09:24 BST
← Incident History Powered by Atlassian Statuspage